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How can I indicate that my tenant is not late on payments?

When your bank account is not connected to Smovin, the application does not see incoming payments: the rents concerned stay marked as "late" until you record them as paid.

Written by Pauline Marchand

Here is the quickest way to bring a tenant back up to date.

Quick method, from the tasks

  1. In the left-hand menu, click Tasks.

  2. Find the line of the relevant delay (Late section), next to the contract you want.

  3. To the right of that line, next to Send a reminder, click the , then Payment received.

  4. The Add a payment window opens. The Amount of the delay is pre-filled; adjust it if needed.

  5. Check the Date of the payment.

  6. Select the Payment method (Payment on bank account by default).

  7. Add a Description if needed (optional).

  8. Click Save.

The payment is recorded and the delay disappears from your tasks.

Other method: you can also add the payment from the contract's Financials tab (+ Add a transaction → Payment).

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