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How to send a personalized communication to a tenant?

You can send a personalized communication to a tenant from their contract, by email, letter, registered letter or SMS.

Written by Pauline Marchand

Steps

  1. In the left-hand menu, click Contracts and open the relevant contract.

  2. Click the Communications tab.

  3. Click Send a message. The Send a communication window opens.

  4. Under Sending method, choose Email, Letter, Registered letter or SMS.

  5. Check the sender in From and the recipient(s) in To (you can add recipients in Cc or Bcc). By default, the Email method is selected.

  6. Under Content, fill in the Subject and the body of the message.

  7. Send according to the chosen method:

    • Email / SMS: click Send via Smovin.

    • Letter / Registered letter: click Send via Smovin (Smovin posts the letter and you track it in the application; a per-page cost appears in the Payment block, subject to change), or click Download and mark as sent to send it yourself. The Preview button lets you check the letter beforehand, and the Send a copy by email when sending a letter option adds an email copy.

  8. You then find the communication in the contract's Communications tab (status Sent), or in the Communications menu on the left, which gathers all your communications.

Other ways to open the same window

  • From the contract, The contracting parties section → Tenant(s) → Send a message.

  • From the Communications menu (left).

  • From the Contacts address book → the tenant → Communication.

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