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How do I reconcile payments and due amounts?

A tenant rarely pays the exact amount requested. Reconciliation links each payment received to the due amount it covers, so you know precisely what is still unpaid.

Written by Pauline Marchand

In practice

Open the contract, then the Reconciliation tab. Select a payment on the left, tick the matching due amount(s) on the right, then click Save.

That's all for most cases. The sections below cover the access points, the screen, and a few common situations.

Where to access reconciliation

  • From a contract: the Reconciliation tab (a counter shows the items awaiting matching).

  • From the Dashboard: the Payments to match card, which lists the contracts concerned; click a contract to open its reconciliation.

  • Right after adding a payment manually: the screen opens automatically.

The reconciliation screen in detail

The screen is titled Payment reconciliation and has two columns: on the left, Incoming payments (and amounts to reimburse) to match; on the right, Amounts to receive (and outgoing payments) to match.

  1. Select one payment on the left (radio button).

  2. Tick the due amount(s) it covers on the right (checkboxes). A payment can cover several due amounts, or only part of one.

  3. Click Save.

Each line shows its status by a border colour: red while it is not reconciled, green (Reconciled) once reconciled, orange (Partially matched) when a payment only covers part of an amount, or is itself only partly covered. The payment then shows the detail, for example "113,00 € / 234,00 €".

Tip: filter by year and period (All year, Q1Q4, End of year) to find a transaction faster.
The due amount doesn't exist yet? Click Add a transaction to create it from this screen.
To undo a link: select the payment on the left, untick the linked due amount(s) on the right, then click Unlink selection.

Good to know

Reconciliation is independent of the balance. A contract can be fully reconciled with a positive, negative, or zero balance. Reconciling does not change the balance; it explains what it is made of.

Most reconciliations happen automatically, when a payment exactly matches a due amount. In the other cases — an amount that doesn't match, or several due amounts open at once — you reconcile manually.

Common examples

  • Indexation catch-up — the tenant pays several months at once → link this payment to the rents left partially unpaid.

  • Discount granted — add the discount and link it to the rent concerned; the actual payment will then link easily to that reduced rent.

  • Reimbursement — record the amount to reimburse and the outgoing payment, then link them: you keep clear proof that the reimbursement was made.

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