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What's the chat for?

Leopold Saelens avatar
Written by Leopold Saelens
Updated over 3 weeks ago

We'd like to introduce you to our chat, and no, it's not a robot.

This live chat allows you to get in direct contact with our team so that we can respond quickly to your questions, concerns and needs.

Chat is a convenient way to communicate with us in real time, without needing to go through traditional channels like phone calls or emails. Simply log in to your Smovin account and click on the chat icon to start an instant conversation with our dedicated team.

Here are some of the main benefits of using the chat:

  • Speed and responsiveness: Our team is ready to answer your questions as quickly as possible.

  • Ease of use: The chat is simple and user-friendly. You can type your messages and even send files if needed.

  • Personalized support: We use the chat to get to know you better and tailor our support. When you're logged into your Smovin account, we can access relevant information to better understand your specific needs and provide personalized assistance.

  • Fast technical support: If you experience technical issues or have trouble navigating the platform, the chat is the ideal tool for immediate help. Our team is trained to quickly resolve issues and guide you step-by-step through our service.

  • Direct feedback: Your feedback is important to us. The chat provides an easy way to share your comments, suggestions, or concerns. We truly value your input and take it into account to improve our platform.

We are available to assist you via chat during our regular service hours. If you contact us outside of those hours, you can still leave us a message, and we will get back to you as soon as possible.

We hope that using the chat will make your experience with Smovin easier and allow us to serve you better. Don’t hesitate to reach out to us whenever you need assistance.

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