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How do I find ignored payments?

Did you ignore a payment by mistake and now want to assign it to a contract? You can find it again in the transfer history of the relevant account and reassign it.

Written by Pauline Marchand

Steps

  1. At the bottom left, click Settings, then My bank accounts.

  2. Click the bank account the payment came in on.

  3. Find the payment in the Transfer history section. To help you, use the date range From and Until (period of receipt) and the Search for a transfer field (for example the originator's account number).

  4. The payment you are looking for has the status Ignored. Click the three dots … to the right of the row, then Take action to assign it to the appropriate contract.

Related articles: How do I view the history of incoming payments on your bank accounts connected to Smovin? · How do I assign payments?

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