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How do I automate late payment reminders?

Smovin can automatically send reminders to your tenants in the event of a late payment. You define a sequence of increasingly firm reminders, each sent after a set number of days of delay.

Written by Pauline Marchand

The 4 levels

You configure each level independently, to create a logical progression:

  • "Notification": the first, most courteous message.

  • "First reminder"

  • "Second reminder"

  • "Formal notice": the most formal.

The sending method matches what you have set in your communication preferences. More information here.
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Enable the automation

  1. In the "Settings" menu, open "Automations".

  2. Scroll down to the "Payment delay" section.

  3. For the level you want, click "Customize automation". The "Automation of notifications" window opens (the title adapts to the chosen level).

  4. Enable the "Automate the sending of notifications for all contracts" toggle.

  5. In "Remind … business days after the scheduled payment date", enter the number of days (the drop-down lets you choose the unit).

  6. If you wish, enable "Add a pdf with payment delay details".

  7. Click "Confirm".

  8. Repeat for each level you want to automate. Each level is configured separately.

💡 To target only certain contracts: in the "Exception" section, click "Add an exception", select the contract, then set its toggle to "Yes" or "No". You can enable it for all contracts and exclude a few, or the other way around.
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Where to find the reminders sent

Automatically sent communications are available in the "Communications" menu, on the relevant contract's page ("Communications" section) and in the "Contacts" (address book) by opening the tenant ("Communications" section).

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